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• Enterprise Rent-A-Car

Enterprise Rent A Car

Enterprise Rent-A-Car Participating Locations

Island of Oahu Locations
Honolulu Airport 3223 N. Nimitz Highway Honolulu, HI 96819	Honolulu Airport 3255 Aolele St Honolulu, HI 96819	Aiea/Pearl City 98-761 Oihana Place Aiea, HI 96701
Kailua 345 Hahani Street Kailuak, HI 96734	Kaneohe 46-003 Alaloa Street Kaneohe, HI 96744	Mapunapuna 609 Ahua Street Honolulu, HI 96819
Wahiawa 832 California Avenue, #A4 Wahiawa, HI 96786	Kakaako 677 Ala Moana Blvd. #101 Honolulu, HI 96813	Kapiolani 770 Kapiolani Blvd. #114 Honolulu, HI 96814
Nimitz Highway 1130 N. Nimitz Hwy, A144 Honolulu, HI 96817	Waikiki #1 455 Seaside Ave. #C3 Honolulu, HI 96815	Waikiki #2 1888 Kalakaua Ave, Ste. C107 Honolulu, HI 96815
Waipio Gentry 94-1299 Ka Uka Blvd. Waipahu, HI 96797	Waipahu 94-216 Farrington Hwy B2-107 Waipahu, HI 96787	Ala Moana 1221 Kapiolani Blvd. #114 Honolulu, HI 96744

Island of Maui Locations
Kahului Airport 40 Hana Highway Kahului, HI 96732	Kihei Azecka Plaza Kihei, HI 96753	Lahaina/Kaanapali 2605 Kaanapali Pkwy #3 Lahaina, HI 96761

Island of Hawaii(Big Island) Locations
Hilo 871 Kanoelehua Ave. Hilo, HI 96720	Kailua-Kona 74-5583 Luhia St. B14 Kailua-Kona, HI 96740
Note If you are dropping your car off in Kona, there is no airport shuttle. Please make prior arragement to find your own way to the airport from the Kona location.

Online Reservations

With your user id password, you are now able to make reservations online by clicking on the book now button. You will need to give your pCard information.

State employee's will only need to bring their Driver's License for verification when they arrive at the Enterprise branch to pick up the vehicle.

Any questions, contact Nadine Cunningham stateofhawaii@erac.com..

Phone Reservation Numbers

Contact any of the reservation numbers listed below and provide them with your assigned

• Island of Oahu:  (808) 836-2213 (Opt. 6)
  Reservation hours (6am-10pm every day)
• Island of Maui:  (808) 871-6982
  Reservation hours (7am - 9pm)
• Island of Hawaii:  (808) 934-0359
  Reservation hours:
  Monday - Friday (7 am - 7pm) Saturday/Sunday (9am - 5pm)
• 24/7 Reservation:  Toll free: (866) 264-1778

Daily/ Weekly Rate Conditions:

Daily rates are based on a 24 hour rental period.
Weekly rates are based on a seven day rental period. Rates are inclusive of applicable taxes, surcharges and mandatory fees. Includes one tank of gas.

Overtime Charges/ Drop Charges

Car Type	Cost per hour
Compact Size Car	$10.00 / per hour
Mid-Size Car	$10.00 / per hour
Full Size Car	$10.00 / per hour
Mini Van (7 or 8 passengers)	$15.00 / per hour
Sports Utility Vehicle (SUV)	$15.00 / per hour
Note: No drop charges; Waived Additional Driver Fee; Express Counter By pass;

Payment acceptance

Enterprise Rent-a-car will accept the State of Hawaii MasterCard Purchasing Card (pCard) as the primary form of payment at time of closing of rental agreement.

All incidental charges not included as part of the inclusive rate shall be paid directly by the traveler. Enterprise Rent-a-car will also accept personal credit cards in lieu of no pCard as the form of payment.

• Enterprise Rent-a-car will NOT ACCEPT purchase orders.
• Enterprise Rent-a-car will NOT ACCEPT checks.

Changes and cancellations

Changes and cancellation of reservations must be done by calling reservations or online by logging back into Enterprise site. Enterprise will not charge for any "no-show" reservations but we do ask as a courtesy to call to cancel reservations if your reservation is not required

Counter bypass/Express Check in and Return

Enterprise Rent-A-Car will provide the State of Hawaii a counter bypass program to the State of Hawaii. State employees will have their paperwork prepared for them prior to their arrival.

Upon arrival at the location, they will proceed to a designated location (designated by proper signage). Upon providing their valid driver's license, and will be checked in by the first available employee. They will receive a copy of the rental agreement which will note the gas/mileage reading and any damages currently on the vehicle.

Return of the vehicle will include verification of mileage and new damages on vehicle (if any). Upon clearance, Enterprise staff will then verify charges with the state employee and close out the contract, at which time will either charge the pCard of the renter's personal credit card (if that department is not using pCards for payment). Receipt to be provided at time of closing upon renter's request.

In addition, the following services on obtaining a receipt is provided

• Maui and Honolulu airport locations, a receipt will print from Enterprise's rapid hand-held check-in device.
• Renter can print out receipt online by providing their last name and driver's license number
• Renter can go to any of Enterprise's 25 Hawaii locations to receive a computerized receipt and is not dependent upon where you rented from.
• Renter can also request to have a receipt faxed to them

Refueling options:

Enterprise provides no refueling option. All rentals will have a full tank of gas at time of rental and can be returned with an empty tank of gas at no charge

Grace Period

59 minutes grace period

Authorized Drivers

• Renter is properly licensed
• Renter is acting within the scope of their employment duties.
• Must be 21 years of age or older with no underage fee. Driver must rent while on authorized state travel.
• Additional authorized drivers will be allowed to rent without additional charges while on authorized state travel